Hi Guys, I’m going to share the steps, how to use ring central voice API for any integrated application. Ring central provides various APIs as part of voice api like voice control, call log, call recordings, ring out, presence and SIP APIs.
Voice call control APIs
We have the below list of ring central APIs to utilize the functionality of voice call control APIs.
Create Callout Call Session
Get Call Session Status
Drop Call Session
Hold Call Party
Unhold Call Party
Reject Call Party
Ignore Call in Queue
Transfer Call Party
Answer Call Party
Pickup Call
Forward Call Party
Reply with Text
Call Flip on Party
Call Park on Party
Get Call Party Status
Update Call Party
Create Recording
Pause/Resume Recording
Supervise Call
Call Log APIs
The below are the list of APIs to integrate ring central call log apis.
Get User Call Log Records
Delete User Call Log
Sync User Call Log
Get User Call Record
Get User Active Calls
Get Company Call Log Records
Sync Company Call Log
Get Company Call Log Record(s)
Get Company Active Calls
Call Recordings
Below are call recordings APIs.
Get Call Recording
Get Call Recordings Data
RingOut APIs
Below are the RingOut APIs.
Make RingOut Call
Get RingOut Call Status
Cancel RingOut Call
Make RingOut Call (Deprecated)
Get RingOut Call Status (Deprecated)
Cancel RingOut Call (Deprecated)
Presence APIs
We have below are the list of Presence APIs.
Get User Presence Status
Update User Presence Status
Get User Presence Status List
Get Unified Presence
Update Unified Presence
SIP API We have below SIP API.
Register SIP Device
Creates SIP registration of a device/application (WebPhone, Mobile, softphone)
We seen different RingCentral APIs that are used to send different communication messages over cloud in different form like SMS, Fax or Call etc. RingCentral exposes all it’s different communication functionalities via different APIs which can be consumed by different applications integrated into it and this integration can happened between different platform or application developed through different programming languages.
In simple words, any application, either a standalone running with Java or a web application created with PHP or JavaScript can use these RingCentral APIs for different functionalities . For example, A Java application can send SMS to different production support team via these RingCentral SMS API during a production downtime or outage.
RingCentral API uses the OAuth 2.0 protocol to protect all it’s API with authentication and authorization. RingCentral also provides official SDK (Software development Kit) for different languages like Java, PHP, Python, JavaScript etc to use their features in application code. It also has methods to handle the authorization part.
The SDKs package of RingCentral APIs has easy-to-use libraries for each programming language. It has the ability to handle all interaction with the RingCentral API using existing methods provided in the SDKs, without much info about lower level details of the API communication itself.
The SDK also provides benefits such as: • It automatically handles token lifecycle procedures • Re-issues non-authorized requests • Ability to parses multipart API responses • Provides a broad variety of helper functions to work with API requests and responses
Below are some official and community resources link useful for someone to start with RingCentral : • PHP SDK is here • For Python programmers should look here • JavaScript SDK with the JS Developer Guide here • Ruby SDK can be found here
As we can see there are different SDK, KITs and library already available by RingCentral to use. It provides a lot of freedom to the developers from different programming languages and background to use and integrate these awesome features of RingCentral allowing you much more flexibility as the APIs are independent to development platform .
RingCentral deals with different kinds of APIs that offer reliable VoIP calling, web meetings, fax, and more features over cloud communication with reliability, security, and quality.
In this article, we will discuss the different APIs related to SMS and messaging and it’s various status.
As we have already seen in our previous posts, we can start by logging into our RingCentral developer portal, and all we need to do is create a new application by hitting the CreateApp button in the top right:
The following details need to be provided:
Application Name: The name of your app.
Organization Name: The name of your organization.
Description: Any text describing your app and should contain a minimum of 20 characters.
We have chosen Desktop (Mac/Windows/Other), and authorization includes password flow in the above image. Once the API is created, we can see details like client id, client secret, etc. in the dashboard:
Testing API via Postman
Creates and sends a new message: You can send SMS messages simultaneously to different recipients up to 50 requests per minute.
If the status for at least one recipient is ‘Queued‘, then ‘Queued‘ value is returned, which means the message hasn’t reached the SMS provider. If the SMS provider is temporarily unavailable, the message will be ‘Queued‘ and the carrier will continue to retry.
Reading the message status: Every message we send has a message id. We can read the message state by using the following API:
By this time, if you check the message state, it will show ‘Delivered’ as above, which means the message has reached the recipient.
If the mobile phone we are sending is switched off, the carrier will try to deliver within 48 hours, and if unsuccessful, then the message will expire, and in that case, we will get the status as ‘DeliveryFailed‘.
Deleting the message: We can use the same API to delete the message. For example, if we use the DELETE method as follows:
The API has deleted the message from the message store. It will not provide any response.
Now if we do a GET and check the response, we will see: availability is ‘Deleted‘ :
Message availability status. Message in ‘Deleted‘ state is still preserved with all its attachments and can be restored.
Modifying readStatus of message: We can use the same API with the PUT method and modify the readstatus of the message. There are 2 readStatus: Read, Unread
We can integrate all these features of the API in our application, which can be a web application or an android or even a standalone running in any programming language, such as Java, PHP, javascript, etc. and control all the messaging features in a single place.
Today I going to write how to create the first application with ring central. Ring central team has come up with good platform to integrate SMS, call management, scheduling a meeting conference for enterprise business needs.
Anyways, as a part of that program, I started exploring the different APIs that Ring Central provides. What I found is there are amazing APIs offered by Ring Central to send SMS, Call, Fax and many more.
Creating application was also very easy and can be created and implemented in minutes which I can show in below steps:
Step 2: Once there, we need to log into the developers account with our email id and password. For new user, we need to create a new developer account.
Step 3: We can now see the dashboard of developers platform. All we now need to do is create a new application by hitting the CreateApp button in right top:
Now we can start creating our new application. We need to fill the application name and description as below:
You can give and name and description as your wish.
Step 4: Now in our application configuration, we need to select the platform type. Since it was my first application and I didn’t have any programming platform installed in my system,for making it simple I choose windows platform as below:
Step 5: Next step is simple. We need to choose the type of application I am creating. For now I selected SMS as I am going to create an application which will be capable in sending SMS feature using the APIs:
Once creation application is done, we can see it created in the dashboard of developers platform as below:
Step 7: Now the most important step. We need to select the feature the application created for. My first application I created is to send SMS via Ring Central API. So I need to select SMS feature as below:
Step 8: That’s it! We can now test our application via Ring Central API by providing all required inputs. Below image I am testing the API feature of sending SMS message by providing the number, message text etc. I have blurred the input for security:
that’s it, we have tested our ring central first application.
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